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CASE STUDY: Development of a General Services App for the Mining Sector.

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General services S&R, is a company dedicated to providing preventive and corrective maintenance services in the field to a mining consortium in the department of Puno. Its daily management consists of the planning of maintenance of facilities, machinery, and equipment, as well as the attention of incidents on-demand in the mining facilities of its client. Its installed base of technicians covers different services whose volume of services required moving to a new level of management with a web management system and a mobile application for technicians and inspectors.
The camp project arose from our client's need to migrate their traditional operations, which included incident logging and management of current operations via Excel; communication via WhatsApp and email, as well as support for field planning based on physical documents, to a more agile, available and scalable scenario where they could integrate their planned and unplanned activities in an online application accessible from any device. In addition, they wanted to have a consolidated layer of all their information through visual reports for decision-making by mine camp operation managers.

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The project starts with an overview session of our client's field operation, where he tells us what he currently suffers, what he needs and expects to obtain as a final product. Their requirements were managed which led to separate the scope of the project into the following four modules:

Incident log module: required to record unscheduled activities which are separated into two blocks:

(a) operational deviations carried out through the mobile, and

(b) inspections operations made through the web application.

Planning Module: Required to record activities associated with the planning of an annual schedule. Materials Module: Required to record and have control over the exit and entry of materials to the central field warehouse.

Finally, the Administration Module: Required for the management of the main master tables of the application as well as for the parameters required for the operation, in addition to all the control of users, permissions and roles.

how we help

We supported our client S&R consolidating and organizing their requirements which was the migration to a cloud communication system. In addition, we provided technical support at a technological level.


For Valtec, the project was a challenge in terms of deadline, human resources management and detailed validation of functional fields with QC (quality control).

Case study

The project was successful because despite the restructuring of the requirements for the construction of the project and the adjustment of the date. Finally, we were able to meet the new deadlines.